1. Overview
At inqoraa, we take your privacy seriously. This Privacy Policy explains how Inqoraa Technologies Private Limited ("inqoraa," "we," "us," or "our") collects, uses, and protects your personal information when you use our B2B inquiry management platform.
By using our Services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and password when you register
- Business Information: Company details, industry, platform credentials for integrations
- Payment Information: Billing address, payment card details (processed securely via Razorpay)
- Communications: Messages sent through our support channels
2.2 Information Collected Automatically
- Usage Data: How you interact with our dashboard, features used, time spent
- Device Information: Browser type, operating system, IP address, device identifiers
- Inquiry Data: Leads and inquiries synced from connected platforms (IndiaMart, TradeIndia, etc.)
2.3 Information from Third Parties
When you connect B2B platforms, we receive inquiry data including customer names, contact details, product interests, and message content from those platforms.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Process transactions and send billing notifications
- Sync and aggregate inquiries from connected platforms
- Provide AI-powered features like inquiry summarization and tagging
- Send service updates, security alerts, and support messages
- Analyze usage patterns to improve user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Information Sharing
We do NOT sell your personal information. We may share information only in these cases:
- Service Providers: Trusted partners who help us operate (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
Our service providers are bound by confidentiality agreements and cannot use your data for their own purposes.
5. Data Security
We implement industry-standard security measures:
- Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
- Secure Storage: Platform credentials are encrypted and stored securely
- Access Controls: Role-based access, multi-factor authentication options
- Regular Audits: Periodic security assessments and penetration testing
- Incident Response: Established procedures for handling security incidents
While we strive to protect your data, no system is 100% secure. Please use strong passwords and keep your account credentials confidential.
6. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Your personal data is deleted within 30 days
- Inquiry data is permanently removed from our systems
- Anonymized analytics data may be retained for statistical purposes
- Some data may be retained longer if required by law
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data
To exercise these rights, contact us at privacy@inqoraa.com or through your account settings.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze how our Services are used
- Improve performance and user experience
You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of our Services.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our Services. Your continued use after changes indicates acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights:
- Email: privacy@inqoraa.com
- Address: Inqoraa Technologies Pvt Ltd, Mumbai, Maharashtra, India
We aim to respond to all privacy requests within 30 days.